HOME / GET SUPPORT

You don't need to know what you need.

Come to us with a problem, a question or a need - we'll help you work out what support is available. Practical help where we can provide it, and trusted connections where another organisation is better placed to help.

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Free help & advice

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No referral needed

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No proof of need

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Drop in - no appointment

A smiling older woman holding a bag of bread and food

HOME / GET SUPPORT

You don't need to know what you need.

Come to us with a problem, a question or a need - we'll help you work out what support is available.

✓

Free help & advice

✓

No referral needed

✓

No proof of need

✓

Drop in

Which best describes you?

I need support

For you or your family. You're in the right place - everything on this page is for you.

Keep reading ↓

I want to refer someone

For professionals and organisations. Use our short online referral, made with the person's knowledge and consent.

Refer someone

I want to work with BLOT

For charities, NHS teams, councils, funders and businesses.

Partner with us

Which best describes you?

I need support

You're in the right place ↓

I want to refer someone

Refer someone

I want to work with BLOT

Partner with us

NEED URGENT HELP?

BLOT is not an emergency service.

If you or someone else is in immediate danger or there is a life-threatening emergency, call 999. If you need urgent medical or mental health support that is not a life-threatening emergency, contact NHS 111. You can also use our support directory to find specialist services.

999

Immediate danger or life-threatening emergency

NHS 111

Urgent medical or mental health support

Urgent services in our directory

NEED URGENT HELP?

BLOT is not an emergency service.

If you or someone else is in immediate danger or there is a life-threatening emergency, call 999. For urgent medical or mental health support that is not a life-threatening emergency, contact NHS 111.

Call 999

Call NHS 111

Urgent services in our directory

TALK TO SOMEONE

Ways to reach us

⏱

We aim to reply within one working day - up to three when we're very busy.

1

Find answers

Common questions and the help available - often the quickest way.

See common questions ↓

2

Preferred

Email us

Our preferred way to hear from you.

hello@blotcic.org

3

Send a message

A short form - name, how to reach you, postcode and what you'd like help with.

Fill in the form ↓

4

Freephone

For when you'd rather talk. Call us free on 0800 009 6409.

0800 009 6409

5

Drop in

Visit a Hub during opening hours - no appointment needed.

Hubs & opening times

TALK TO SOMEONE

Ways to reach us

1

Find answers

Common questions below

2

Email us - preferred

hello@blotcic.org

3

Send a message

A short form below

4

Freephone

0800 009 6409

5

Drop in

Hubs & opening times

⏱ We aim to reply within one working day - up to three when we're very busy.

COMMON QUESTIONS

Before you get in touch

Quick answers to the things people ask us most.

Do I need a referral?

No. You can come to BLOT directly - individuals and families don't need a referral from anyone. Professionals can also refer people to us.

Do I have to prove I need help?

No. You don't need to prove anything or explain your circumstances. Just come as you are and tell us what would help.

Do I need to contact you before visiting?

No. You can drop in to any BLOT Hub during its opening hours - no appointment, referral or phone call needed. The only exception is asking for a visit from our Emergency Hub.

What if I can't get to a Hub?

Get in touch and we'll do our best to help. Our Emergency Hub — a smaller vehicle for visits across Clay Country — is coming soon, and will launch once running costs are funded.

What if there isn't a BLOT Hub near me?

We work across Clay Country in mid-Cornwall and we're growing across the South West. Get in touch anyway - we can still help you find support near you. Our support directory also lists local and national organisations.

Can you give me debt, benefits, housing or legal advice?

We can help you understand your options, fill in forms and take practical next steps. For specialist advice, we'll help you connect with the right organisation - and where we can, we'll make that connection with you, not just give you a number.

Do I have to give personal information?

Only what we genuinely need to help you. A first name is fine, and please don't share anything sensitive online. Our privacy notice explains how we use your information.

COMMON QUESTIONS

Before you get in touch

Do I need a referral?

No. You can come to BLOT directly - individuals and families don't need a referral from anyone.

Do I have to prove I need help?

No. You don't need to prove anything or explain your circumstances. Just come as you are and tell us what would help.

Do I need to contact you before visiting?

No. You can drop in to any BLOT Hub during its opening hours - no appointment, referral or phone call needed. The only exception is asking for a visit from our Emergency Hub.

What if I can't get to a Hub?

Get in touch and we'll do our best to help. Our Emergency Hub — a smaller vehicle for visits across Clay Country — is coming soon, and will launch once running costs are funded.

What if there isn't a BLOT Hub near me?

We work across Clay Country in mid-Cornwall and we're growing across the South West. Get in touch anyway - we can still help you find support near you. Our support directory also lists local and national organisations.

Can you give me debt, benefits, housing or legal advice?

We can help you understand your options, fill in forms and take practical next steps. For specialist advice, we'll help you connect with the right organisation - and where we can, we'll make that connection with you, not just give you a number.

Do I have to give personal information?

Only what we genuinely need to help you. A first name is fine, and please don't share anything sensitive online. Our privacy notice explains how we use your information.

HOW WE CAN HELP

What we do - and what we'll help you find

All services

01

Food and essentials

Food bags for a suggested donation of £4 at our Hubs – availability varies but usually includes fresh, chilled, frozen and ambient foods plus other essentials.

Direct

02

Emotional wellbeing and a listening ear

A welcoming space and a listening ear. For counselling or crisis support we'll help you reach specialist services.

Direct + specialists

03

Money, benefits and financial support

Help with forms, letters and online systems. Specialist debt or benefits advice comes from qualified organisations.

Practical help + specialists

04

Digital access and practical help

Use our digital facilities and get help with online services, forms and everyday tasks.

Direct

05

Employment, skills and learning

Practical help, digital access and opportunities - specialist careers support through partners.

Mostly with partners

06

Housing and homelessness

Help contacting housing services and completing forms. Specialist housing or legal advice from qualified agencies.

Practical help + specialists

07

Health and wellbeing

Wellbeing activities, health information and outreach. Clinical care stays with the NHS.

Direct + NHS partners

08

Activities and workshops

Run by BLOT and by partner organisations.

Direct + partners

09

Community events

Run by BLOT, often together with other organisations.

Direct + partners

10

Help finding specialist support

We help you understand your options and, where we can, make a supported connection.

Direct

HOW WE CAN HELP

What we do - and what we'll help you find

01

Food and essentials

Direct

02

Emotional wellbeing and a listening ear

Direct + specialists

03

Money, benefits and financial support

Practical help + specialists

04

Digital access and practical help

Direct

05

Employment, skills and learning

Mostly with partners

06

Housing and homelessness

Practical help + specialists

07

Health and wellbeing

Direct + NHS partners

08

Activities and workshops

Direct + partners

09

Community events

Direct + partners

10

Help finding specialist support

Direct

DROP IN

Hubs and opening times

Find a Hub

Community Hub

Drop in

48a Fore Street, Bugle, St Austell, PL26 8PE

Monday

10:00am–2:00pm

Tuesday

10:00am–2:00pm

Wednesday

10:00am–2:00pm

Thursday

10:00am–2:00pm

Friday

10:00am–2:00pm

Mobile Hub

On the road

Our outreach van - Starlink wifi, kitchen, seating and a warm, connected space

Mon · Minorca Lane

11:00am–1:00pm

Wed · Minorca Lane

11:00am–1:00pm

Fri · Valley View

1:00pm–3:00pm

Our Hub network is growing. If there isn't currently a BLOT Hub near you, you can still use our support directory or contact us and we will do our best to help you find appropriate support.

DROP IN

Hubs and opening times

Community Hub

48a Fore Street, Bugle, PL26 8PE

Mon

10:00–2:00

Tue

10:00–2:00

Wed

10:00–2:00

Thu

10:00–2:00

Fri

10:00–2:00

Mobile Hub

Minorca Lane · Valley View

Mon · Minorca Lane

11:00–1:00

Wed · Minorca Lane

11:00–1:00

Fri · Valley View

1:00–3:00

Our Hub network is growing. If there isn't a BLOT Hub near you yet, use our support directory or contact us and we'll do our best to help.

SEND A MESSAGE

Tell us a little - we'll take it from there

Just a few details so we can get back to you. Please don't include anything sensitive - once we're in touch, we'll only ask for what we genuinely need.

Referring someone as a professional? Use the referral form